CUSTOMER SERVICE
Generate Customer Service & Telephone Sales Hours
1-888-406-8702
M to F - 10:00am to 6:00pm EST
General Contact
[email protected]
Sales [email protected]
Service [email protected]
Affiliates [email protected]
Telephone
888-406-8702
Fax 514-221-3104
COMMON QUESTIONS
What is your return policy?
We offer a no-hassle 30 day return policy on all in stock items. To return an item, call our office at 888 406 8702 or email us at [email protected] to notify us of the return and to receive a return authorization number.
Items that are custom order, one-of-a-kind, and/or limited edition are not fully refundable, unless goods arrived damaged and are noted as such on delivery documents.
Items that are custom order, one-of-a-kind, and/or limited edition are not fully refundable, unless goods arrived damaged and are noted as such on delivery documents.
When will I receive my order?
All in stock items ship within 48 hours, and will be received in the US in 3-5 days. International shipping times can vary.
For all other products, please check the lead time on the product page.
For all other products, please check the lead time on the product page.
What are your shipping costs?
We offer free shipping to the US mainland on all online orders.
For expedited and international orders, please check the shipping estimate in your shopping cart.
For expedited and international orders, please check the shipping estimate in your shopping cart.
Are transactions on Generate safe?
Generate uses Stripe and PayPal payment gateways. All credit card orders are processed on Stripe or Paypal's secure servers. Your credit card information is never stored on our servers.
Paypal transactions are also guaranteed by the Paypal Buyer Protection program.
Paypal transactions are also guaranteed by the Paypal Buyer Protection program.
What is your privacy policy?
We are committed to ensuring the privacy of our customers. We keep any information you provide us confidential, and will not give out your information to anyone. Period.
We are fully committed to providing outstanding service to our customers. If anything ever goes wrong with your purchase with us, we will do everything we can to make it right.
